Maple Craft Furnishings Ltd. (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and other individuals whose personal information we collect in the course of operating our furniture business.
This Privacy Policy explains how Maple Craft Furnishings Ltd. collects, uses, discloses, stores, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).
1. Introduction and Company Information
This Privacy Policy applies to personal information collected by Maple Craft Furnishings Ltd. through our website, by telephone, by email, in person, through orders and deliveries, and in connection with customer service, marketing, financing inquiries, warranty claims, and other business activities related to our furniture products and services.
Company name: Maple Craft Furnishings Ltd.
Address: 4523 53 Avenue SE, Calgary, AB T2C 1X4, Canada
Email: [email protected]
Phone: +1 (403) 847-6925
By using our services or providing us with personal information, you acknowledge that your information may be collected, used, and disclosed as described in this Privacy Policy and as permitted or required by applicable law.
2. Data Collection and Processing
We may collect the following categories of personal information, depending on how you interact with us:
- Contact information: name, email address, mailing address, phone number, and other contact details.
- Transaction information: products purchased, order history, billing details, payment status, delivery instructions, and warranty or return records.
- Account information: login credentials, preferences, communication settings, and saved addresses where applicable.
- Customer service information: communications with us, complaint details, service requests, and notes relating to issue resolution.
- Technical information: IP address, browser type, device identifiers, operating system, referring website, and website usage data collected through cookies or similar technologies.
- Marketing information: preferences regarding newsletters, promotions, and event communications.
- Delivery and installation information: site access instructions, delivery dates, and service-related notes required to complete furniture delivery or assembly.
- Payment-related information: limited billing and payment information processed through secure third-party payment processors. We do not typically store full payment card details ourselves.
We collect personal information directly from you when you place an order, contact us, subscribe to communications, request a quote, submit a review, request warranty service, or otherwise interact with us. We may also collect information automatically through our website and from third parties involved in payment processing, delivery, installation, and customer support, where permitted by law.
We process personal information by collecting, recording, organizing, storing, analyzing, using, disclosing, and, where necessary, deleting it in connection with our operations.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide products and services, process orders, and arrange delivery and installation;
- to communicate with you about inquiries, purchases, quotes, returns, exchanges, and warranties;
- to manage customer accounts, preferences, and service histories;
- to process payments, invoices, refunds, and fraud prevention checks;
- to respond to complaints, claims, and customer support requests;
- to send transactional communications related to your orders or service requests;
- to send marketing communications where permitted and, where required, with your consent;
- to improve our website, products, services, and customer experience;
- to monitor and protect the security and integrity of our website, systems, and business operations;
- to comply with legal, tax, accounting, and regulatory obligations;
- to enforce our terms, policies, and contractual rights; and
- to prevent, detect, investigate, and address fraud, misuse, or other unlawful activity.
4. Legal Basis for Processing
Where Canadian privacy laws require a legal basis or justification for processing, we rely on the following:
- Consent: where you have given clear consent, including for certain marketing activities and optional website features.
- Contractual necessity: where processing is necessary to enter into, perform, or manage a purchase, delivery, installation, warranty, or other agreement with you.
- Legitimate interests: where processing is necessary for our reasonable business purposes, including operating our business, improving services, preventing fraud, and securing our systems, provided those interests are not overridden by your rights and interests.
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, tax rules, accounting requirements, or lawful requests by authorities.
Where consent is the basis for collection, use, or disclosure, you may withdraw consent at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties in the following circumstances:
- Service providers: companies that assist with payment processing, website hosting, analytics, order management, marketing, email delivery, customer support, installation, storage, shipping, and courier services.
- Professional advisors: lawyers, accountants, auditors, consultants, and insurers, where necessary in the course of their services.
- Business partners: manufacturers, suppliers, logistics providers, and other parties involved in fulfilling your furniture order or supporting related services.
- Legal and regulatory authorities: where required or permitted by law, including to comply with subpoenas, court orders, tax requirements, or lawful requests.
- Business transactions: in connection with a merger, reorganization, financing, sale of assets, or other corporate transaction, subject to applicable legal safeguards.
We require third-party service providers to protect personal information in a manner consistent with applicable laws and to use it only for the purposes for which it was disclosed. However, third parties may have their own privacy policies governing their use of information.
We do not sell personal information in the ordinary sense. If our practices change, we will update this Privacy Policy and, where required by law, obtain appropriate consent.
6. Data Transfer to Third Countries
Some of our service providers or systems may be located outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be transferred, stored, or processed outside Canada and may be subject to the laws of those jurisdictions.
When personal information is transferred outside Canada, it may be accessible to courts, law enforcement, and regulatory authorities in those countries. We take reasonable contractual, organizational, and technical measures to protect personal information during such transfers and to ensure appropriate safeguards are in place.
7. Storage Duration
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, tax, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements.
The retention period depends on the type of information and the reason for its collection. For example:
- order and transaction records may be retained for a period required by tax and accounting laws;
- customer service communications may be retained for quality assurance and dispute resolution;
- marketing preferences may be retained until you unsubscribe or object;
- technical logs may be retained for security, troubleshooting, and analytics for a limited period.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable law and our internal retention practices.
8. User Rights
Subject to applicable legal restrictions, you may have the following rights regarding your personal information:
- Access: the right to request access to the personal information we hold about you.
- Rectification: the right to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: the right to request deletion of your personal information in certain circumstances, subject to legal retention obligations.
- Restriction: the right to request that we limit the use of your personal information in certain situations.
- Data portability: where applicable, the right to receive certain personal information in a structured, commonly used format and, where technically feasible, to request transfer to another organization.
- Objection: the right to object to certain processing activities, including some forms of direct marketing.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable Canadian privacy laws.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or by using any unsubscribe mechanism provided in our communications. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may no longer be able to provide some products, services, promotions, or features to you. In some cases, we may still be entitled or required to retain or use certain information without consent under applicable law.
10. Right to Complain
If you have a concern about our privacy practices, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner of Alberta, depending on the nature of your concern and the applicable legislation.
We will cooperate with any lawful investigation and will maintain records of privacy-related complaints in accordance with our obligations.
11. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- access controls and role-based permissions;
- secure storage and encryption where appropriate;
- firewalls, malware protection, and network monitoring;
- staff confidentiality obligations and privacy training;
- vendor due diligence and contractual safeguards;
- procedures for handling suspected privacy incidents and breaches.
Although we take reasonable steps to secure personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we strive to use commercially reasonable protections appropriate to the nature of the information we handle.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:
Maple Craft Furnishings Ltd.
4523 53 Avenue SE
Calgary, AB T2C 1X4
Canada
Email: [email protected]
Phone: +1 (403) 847-6925
Please include enough information for us to identify you and respond to your request. We may ask for additional information to verify your identity and protect your privacy.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the revised policy on our website or by other appropriate means.
The revised Privacy Policy will be effective when posted unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how Maple Craft Furnishings Ltd. protects personal information.